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Terms & Conditions

Confidentiality and Privacy

Homefulness offers complete confidentiality and discretion, and we will never divulge information to any third parties without your consent. All organisers working for Homefulness have signed a confidentiality agreement. The handling of your personal information is governed by our Privacy Policy.

Homefulness is fully compliant with all relevant legislation. By entering into contract with Homefulness Ltd you agree that your personal details will be held securely, to be used only in connection with the services carried out by Homefulness.

Cancellation Policy

We appreciate that both you and an Homefulness organiser may need to reschedule a session you have booked. All rescheduled sessions must be completed within three months of the original session time and date. There is no charge for rescheduling a session. 

Cancellations made more than 48 hours in advance of the session will be refunded in full.

Should you cancel within less than two clear calendar days notice and are not looking to reschedule your session to another time and date, you will be refunded 50% of the price paid. 

Cancellations made on the same calendar day as the booked session may not be refunded.

Cancellations of rescheduled sessions are not eligible for refund. 

Working Hours 

Homefulness always proceed with an in-home consultation prior to booking a session. During the consultation we will work with you to determine how many hours you may require. It is not always possible however to give an accurate estimate and some projects may require more sessions/hours than initially thought, depending on a variety of factors as each project and client is unique. 

One session typically last up to 3 hours. Session price if per organiser. Should the time of the session go over 3 hours, you will be charged £70 per hour and per organiser for the hours worked. Homefulness will always inform you when the booked time is up and obtain your permission to continue if you wish to do so.  

When doing decluttering with you, Homefulness will always work at your own pace as decluttering can be physically and emotionally demanding. Breaks can be taken as you wish, however please be aware that these breaks will count towards the duration of the booked session. Should the session duration take place during breakfast, lunchtime or dinner, our organiser may need to take a break (no more than half an hour) and you will not be charged for this time. This will be arranged prior to the session starting so you are aware of timings.

Homefulness organisers work Monday to Friday 8 am - 6 pm. Weekends, bank holidays and after-hours sessions can be arranged at an additional cost.


Please ensure there is good access immediately outside your home and inside your home. Homefulness is unable to move furniture due to reasons of health and safety.

Should the working area be considered unsafe Homefulness reserves the right to cancel the session without refund.

Best advice

Decluttering focuses on deciding which of your possessions and items you want to keep. Through this process, you may find yourself parting with possessions or items that you decide you no longer need. The decision to keep or discard an item is entirely yours. We only guide you to help you determine what you need in your home. Advice is given in good faith and it is always your decision to accept guidance on whether or not to keep particular possessions. Homefulness cannot therefore accept responsibility for the consequences of such decisions. Homefulness cannot be held liable for any possessions or items that have been discarded.

Removal of possessions

We encourage recycling items where possible or donations to registered charities. You may even choose to sell possessions or items that you no longer need. Homefulness is unable to provide a valuation service, nor do we have expertise to identify items of special value or rarity. In any event, possessions or items disposed of are your sole responsibility. Items to be removed from your premises, either for disposal or to other locations, must be at your own discretion. Disposal will not take place without your authorisation. The client accepts responsibility for all or any items disposed of in the decluttering process. Homefulness is happy to help with such disposal (e.g. removal to local refuse tip or to charity shop) if we are able to do so, i.e. for small items. You are responsible for removing larger items that cannot be easily carried in one's hands. If you purge more than whatever you can dispose of yourself, Homefulness can arrange for a hauler to come for a fee


Homefulness might use before and after photographs to support a client's organisation journey.

These photographs are the property of Homefulness Ltd.

Homefulness might use these photographs as example of our work, and to inspire others on this website and on social media platforms. Photographs are always anonymised; the client cannot be identified through them, except if we have received your permission to do so. 


Homefulness may make suggestions on additional products and services by third parties. Although we always do our best to ensure we recommend high quality products and services we are unable to accept any responsibility or liability should the products or services cause you direct or consequential loss or damage. 

Purchase and return of organisation products

Homefulness will source organisation products for you, once we have received your approval. We charge a shopping fee and products will be charged to you at their retail price. If there is a product that you do not like once it is installed in your home, we will be happy to organise its return and we will reimburse you. Please note that returns will not be possible after the organisation session or if the organisation session has been delayed and we have been storing products on your behalf past the return window. We cannot return products that require assembly once they are assembled, and we will therefore not be able to reimburse you neither. 

Products assembly

Our organisers will be happy to assemble small organisation items. For larger items such as pieces of furniture, we work with a handyman that we can arrange to come for a fee.  Please note that assembled products cannot be returned or refunded.


Homefulness is not a cleaning service and we are therefore unable to provide cleaning services. 

Travel Costs

All services paid for include travel costs provided the services are carried out in London zones 1-3. Outside of these areas travel expenses and additional fees will be charged and pre-agreed before a session takes place. Congestion and parking charges will also apply.

Payment Terms

Payment is required in advance of your session unless otherwise discussed. Homefulness accepts payment by cash, or direct by BACS using the bank details shown on your invoice. Homefulness is not registered for VAT at the present time.

Late payments will be subject to late payment interests (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.

Homefulness reserve the right to increase its rates at any time. Any sessions booked prior to a rate increase will be unaffected by the increase. 


Homefulness provides in-home service and whilst every care will be taken with your possessions whilst in your home, Homefulness cannot be held liable for any direct or consequential loss or damage. It is your responsibility to ensure you have adequate and appropriate insurance for your possessions.

Homefulness Ltd holds Public Liability and Professional Indemnity Insurance.

Referral Program

If you have been given a referral card following our organisation session, it contains a unique referral code. Your friends will need to quote that code when booking a consultation and an organisation session with us. You will be able to use your referral bonus once our organisation session at your friend's place has been completed and paid for. You will not be able to use your referral bonus if your friend only books an initial consultation, or if the organisation session has not been fully paid.

If you have not been given a referral card, feel free to enquire here.